For implementing the policies of the department, the subordinate officers and assistants process the matter under the guidance of the Commissioner of Excise. With approval of Departmental Secretary, whereas necessary, the policies/ schemes of the department are implemented mainly through the Excise Commissioner and Subordinate offices.

For matters relating to the public, it is to be addressed to the Commissioner of Excise. On receipt of the same the Commissioner of Excise endorses it to the concerned officer who then endorses it to the Registrar for putting it up in file. The Registrar makes it to the concerned Dealing Assistant through log Book. The Dealing Assistant processes it in file and put up to Registrar and then Registrar put it up to the Joint Commissioner of Excise or Additional Commissioner of Excise as per work allotment through the Registrar. Then in turn, put it up to the Commissioner of Excise for decisions. The Commissioner of Excise gives his decision in some matters while in some matters as and when required, he obtains the approval of the Departmental Secretary. Thereafter, with the decisions file return to the Registrar who communicates it to the persons concerned.